Returns Policy

Unless we have sent you a product you did not order initially, shipping cost will not be refunded. Kesteloo does not permit the return of or offer refunds if the item has been damaged or use in any way.  Goods returns only valid within 10 business working days.

Please do not send us any items you wish to return to us without consulting us first and obtaining a Return Authorisation Notice Form.  We will not refund or return or accept the return of any item that does not have an accompanying Return Authorisation Notice Form with the product item.

Cancellation Policy

Our cancellation policy applies to an orders within the processing stage that have not been dispatched. You may cancel your order at any time within this time frame, other wise once you have received your order you may request a return.

Returns Instructions

Kesteloo recommends that if in the unlikely event that when returning goods you should always:

1. Use a carrier that offers shipment tracking for all returns.
2. Enquire with your carrier about the waiting period for activating a tracking search for lost, to ensure that you do not invalidate the terms or refund with us.
3. Carrier charges for returning products are the responsibility of the purchaser.

 

For further information contact us at:  sales@kesteloo.co.nz